Microsoft integration

Enterprises that adopt Unified Communications (UC) realize a significant competitive advantage as a result of efficient operations and improved customer interaction. The ShoreTel UC integration strategy provides easy to install, manage and maintain UC solutions, and seamless integration for a best-of-breed experience.

Integrating Microsoft UC products with an IP telephony system requires several protocols and multiple layers of integration. ShoreTel addresses this multithreaded requirement by leveraging its distributed architecture, exposing new industry standard interfaces and continuously improving existing APIs.

ShoreTel fully integrates with Microsoft Outlook, Instant Messaging and Active Directory. ShoreTel even integrates with Microsoft Word, Excel, Sharepoint and Powerpoint.

We briefly discuss your main benefits by integrating your phone system with your Microsoft Outlook:

• If a user opens their Outlook contacts, you can click the contact with one mouse click. If an Outlook contact calls you, the contact sheet will appear automatically (if configured)
• If you have scheduled a meeting in Outlook, calls to your fixed phone can be transfered to your mobile phone, voicemail or a colleague. Each user can configure this by preferences
• Voicemail messages on your fixed phone can be send in a mail attachment to your Outlook mail. Users can listen to their voicemail messages on their PC or mobile phone, if synchronized with Outlook

Our developers can write applications to connect practically each type of database to the ShoreTel system.

Want to learn more?

For more information or a live demonstration at your office, please feel free to contact one of our representatives by mail or phone.